A woman has labelled a Lincolnshire A&E department “broken” after her mum was allegedly made to wait 17 hours in total. Clare Goodwin, 41, from Donington, called an ambulance for her mum Paula on the evening of Friday, August 25.
She claims the paramedics told her that her 73-year-old mum’s blood pressure levels were some of the highest that they’d ever seen. They took Paula to Boston Pilgrim Hospital and arrived in A&E at around midnight where Mrs Goodwin said they were told it would be an eight-hour wait.
Mrs Goodwin says it was three-and-a-half hours before her mum was triaged and given some pain relief. She says the waiting time then increased to 12 hours. Paula was given blood pressure medication at 9.30am, the family said, and was eventually taken to the SDEC [same day emergency care] at midday, which her daughter says was “lucky” as the A&E department was “overflowing”.
It was allegedly 13 hours before her mum saw a doctor, claims Mrs Goodwin, resulting in a reported 17-hour total wait and two hours for bloods. Mrs Goodwin said: “The staff were running backwards and forwards and were trying their hardest.
“There were no seats when we first got in there so I had to sit on the floor next to my mum’s wheelchair for two hours. Periodically they would shout out asking relatives to please stand and let patients sit down as there was no seating.
“One of the most frightening things is that it was 11am, when my mum was at the point where she couldn’t stand it any longer being in so much pain, I asked how much longer we’d be sitting on the chairs with no food or drink. They came out with a sandwich at about midday.
“My mum’s notes said ‘critical medication’ on them but nobody had checked her blood sugar since she was triaged and nobody asked her if she wanted any food. We had handled it ourselves but it is broken and it’s sad because of how broken it is.
“There was a woman in her 90s who was sat next to us and I had to keep getting her extra blankets because they sat us next to the door with a draught coming through. She was slumped over her wheelchair and left for hours.”
A hospital spokesperson said: “Unfortunately we are unable to comment on individual cases, and would invite the patient to contact us directly to discuss any concerns they may have about the care they received. All of our A&Es have been busy in recent months, in common with pressures experienced across the country.
“In spite of this, we continually manage our urgent care services to ensure that the safest care is consistently delivered to our patients.”