Ambulance bosses have apologised to families after staff were accused of covering up errors and withholding evidence from coroners when patients died.
An independent review has been completed into how the North East Ambulance Service (NEAS) did not give some relatives a full explanation of the death of a loved one, if mistakes were made.
The review, led by retired hospital boss Dame Marianne Griffiths, also looked at how NEAS dealt with whistle-blowing.
The review was ordered after The Sunday Times alleged last year that NEAS covered up fatal paramedic errors in 2018 and 2019, and deliberately altered or omitted important facts that families and coroners should have known.
The article also stated that the whistle-blower alleged they were bullied and victimised for raising these concerns.
The independent review highlighted the tragic case of a 17-year-old who was found hanging, and an NEAS paramedic who declared her dead rather than trying to perform CPR.
The review stated that the paramedic, who has since been struck off, ignored national and local guidelines by not attempting advanced life support techniques.
It said: “However small the probability of recovery was, (she) deserved that chance and so did her family.”
Another case involved the death of a 62-year-old man, who urgently needed oxygen, with one crew hampered by a power cut which locked the gates at the ambulance station and another unable initially to find his key safe to get into his home.
The review fell short of agreeing with the families’ belief that changes to reports and not sending original documentation to coroners was done deliberately “to avoid negative attention and accountability”.
It concluded: “We cannot say what the intent was of those individuals who authorised those changes or did not share information as we were not there.
“We have not agreed with some of those decisions taken or some of those judgments made and believe that there are significant learning opportunities to be gained in the organisation in using these cases as a vehicle for improvement.”
Published: by Radio NewsHub